Best Customer Service

May 22, 2013 By Air Conditioning Repair

Our technicians get lots of praise from our customers for the good job they are doing repairing appliances and air conditioning every single day. But your excellent Home-Tech service experience actually starts in our Customer Service Department. Whether you found us in the phone book or on the internet, when you call, the first one you speak to will be a friendly, highly trained person in our Customer Service Department. We are here to help.

Customer Service is here for you every day to help you schedule a service appointment so things get back to normal at your house in no time. Whether you need a refrigerator, stove, microwave, washer, dryer, dishwasher, water heater or ac repair, our representatives know how to get a technician to you quickly. Each Customer Service Representative is trained to believe in the philosopy that ”the customer is always right”.

We are thankful for your continued business and for the referrals and recommendations that you make to your friends. We are also glad for the kind comments like the one below.

Exceptional Company

“Very impressed with all the service I have received thus far! From the girls scheduling to the techs that have come to my home! Exceptional company with exceptional customer service. Best customer service I have received in years!”

~Sharon DeCastr, Naples, FL

Filed Under: About Us, Air conditioning Repair, appliance repair, Testimonial

Eight Great Home-Tech Air Conditioning and Appliance Service Experiences

May 15, 2013 By Air Conditioning Repair

There have been a flood of comments coming into Home-Tech about our service technician Brian. So get ready to read all the things our customers have been experiencing when Brian shows up – trained, ready . . . at your door!

“You ARE Open On Sundays”

I wanted to call regarding a service call I had this morning (Sunday). Our refrigerator started making an awful noise that would probably have driven me insane shortly. I didn’t think Home-Tech had Sunday hours but called in order to leave a message to have somoene call me on Monday to schedule a call. To my surprise you are open on Sundays. The call was answered by the most pleasant woman who immediately checked with one of your techs in the field to see when he could get to our house today. She called right back to set a time of before noon. Brian arrived well before noon, quickly determined that the icemaker needed replacement and within 20 minutes or so had everything cleaned up and completed. Brian is terrific! Thanks for being open for things like this and employing such great people!

~Dick Pierce

“Did Not Sell Us Something We Didn’t Need”

Writing to let you know what a great job Brian did for us. Took the time to solve our problem without trying to sell us something we did not need. He is a credit to Home-Tech! Please extend our thanks to him.

~Gene and Karen Haemmerle, Naples, FL

“Very, Very Professional”

Brian came and he was wonderful. He called in advance and said he’d be here in 15 minutes and he was. He was very very professional. We could not have been more pleased. Thank you very much! We like Home-Tech!

~Grace Pike, Naples, FL

“Very Knowledgeable”

Brian S visited our home today and worked on our dishwasher. He did a great job, was very knowledgeable and discussed what he was doing and what we could do to keep the dishwasher working in good order.

~William and Carolyn Reynolds

“9PM Repair”

I want to compliment Brian S for showing up at 9pm last night to repair my air conditioner. It was very late on Saturday and very hot in my house. Brian was very pleasant and efficient even though he had been working all day and well into the night. Thanks!

~Tom O’Brien

“Grade of A+”

Brian S worked at our condo. He showed up within the time frame; performed air-conditioning maintenance efficiently; and replaced a garbage disposal. He was friendly, courteous, and knowledgeable. As two former college professors, we would give him a grade of A+. We see him as a valuable employee of Home-Tech.

~Cal and Judy Walker, Bonita Springs, FL

“Great Customer Service Skills”

Just a note to say that Brian S is a friendly and courteous person with great customer service skills. Home-Tech always provides great service and it is appreciated.

~Jane and Wayne Silverman

“Outstanding”

The other day I had my thermostat changed on a water heater by Brian. He was very professional, arrived on time and finished in a short period. All of my experience with your company has been outstanding so far. Keep up the good work.

~Robert McWilliams, Naples, FL

Filed Under: Air conditioning Repair, appliance repair, Testimonial

Home-Tech Delivers Appliances to Heart Ball Auction Winner

May 10, 2013 By Air Conditioning Repair

The 2013 Southwest Florida Heart Ball was held on Saturday, May 4th. Home-Tech CFO, Sonya Sawyer and her husband Brian, were the co-chairs. The theme was “White Out Heart Disease” and proceeds from the silent and live auction were all for the mission to fight stroke and heart attack. The event had over 600 people from the surrounding communities in attendance. Home-Tech employee-owners showed up as well to support the event which was held at the Hyatt Regency Coconut Point Resort and Spa in Bonita Springs. Employees enjoyed the afterparty and dancing as well.

Home-Tech Delivers to The Community

Sonya Sawyer, Heart Ball Co-Chair

Besides being a co-signature sponsor, Home-Tech also donated a top of the line appliance pair for the auction. Since Home-Tech routinely repairs over 1500 major appliances per week we know a lot about appliances and can recommend this set by LG – Washer #WM800 and Dryer #DLEX8000. What would you enjoy about this pair?

The Washer features:

-Front loading with 29″ 5.1 Cu Ft

-Mega capacity

-Stackable

-Sanitary Cycle

-Digital Display

-Child Lock

-Smart Diagnosis

The Dryer Features:

-Front Loading 29″ 9.0 cu ft

-Mega Capacity with NeveRust

-Stainless Steel Drum

-Stackable

-Digital Display

-Child Lock

-Smart Diagnosis

-FlowSense Duct Clogging Indicator

Results Are In

The auction committee for the evening is reporting that the results are great . . . over $153,406.00 raised for research, education and science! You can learn more about the efforts of the American Heart Association. And we can report the Ciccarello family who had the winning bid in the auction were quite happy when Home-Tech showed up to deliver their new washer and dryer.

Call Home-Tech when you need service on your major appliances at 800-800-8356. And if you are shopping for a new washer or dryer or other major appliances check out one of our two showrooms. We have a great selection and knowledgeable people ready to help.

Filed Under: appliance repair, Testimonial, washer

Good Job Solving Air Conditioning Problems

May 8, 2013 By Air Conditioning Repair

Here some glowing testimonials from five of our customers about the good job done by one of our technicians – Shawn.

“Great Work”

Great work by Shawn and his service manager, Matt. What we thought was a bad AC part turned out to be an electrical problem. Good job in diagnosing and solving the problem. I’m impressed.

Joanne Boelter

“Go the Extra Mile”

Shawn came to my home to do the annual clean and check on our air conditioning system. He did an excellent job of inspecting, evaluating and cleaning the system. He was courteous and professional in his demeanor and he explained everything that he had done and had found with the system.

I mentioned to him that at the last two annual checks the technicians had to add coolant. He carefully inspected the outside system and found that a valve was defective and there was a leak at the valve. He phoned in and said he would set up a service call to correct the problem. By going the extra mile he found the leak in the system that was not detected on the two previous inspections.

He did an excellent job and I want to commend his efforts.

~ Francis Carlin, Jr, Naples, FL

“Very Impressed”

Shawn did our six month service today and we were very impressed. He did a thorough job (and it was hot up in our attic) and is very courteous, friendly young man. Thanks for sending him to do our service call.

~Doug and Nancy Campbell

“Courteous and Friendly”

We had our home air conditioner serviced by Home-Tech at the beginning of the month. The tech was very courteous and friendly. He seemed to know what he was doing and explained everything as he went. Before leaving he asked if we had any questions or any other problems with the air conditioner that he had not addressed. My husband did have a question about the filters and the tech was very helpful and answered his question to his satisfaction.

~Dorothy Gill, Fort Myers, FL

“Asset To Your Company”

This morning I had an appointment for a clean and check on my air conditioner. Shawn called me first and let me know he was only minutes away. He opened the unit and told me the coils were really dirty. This young man was polite and did his job extremely well. He is an asset to your company. I hope you are aware of his integrity. It was a pleasure to have him in our home. Thank you.

Michele Marvell, Naples FL

Filed Under: Air Conditioners, Air conditioning Repair, Testimonial

Home-Tech’s Duckster For PACE Duck Race in Manatee

May 3, 2013 By Air Conditioning Repair

Techster Duckster, Home-Tech’s special friend, the duck is back in training for the Duck Race coming up May 11th to benefit the Pace Center for Girls. You can learn more about the big race at www.duckrace.com/Manatee. I was privileged to interview him the moment his plane touched down at KSRQ.

Techster Duckster, so nice to see you again. I can’t help but notice you have a new plane. Have you given up flying with your own duck wings?

Well as you know the Duck Race for PACE is more of a swimming event. I’ll be paddling like crazy down the Manatee River. There is no flying allowed in the competition, so I have backed down a bit on my flying training schedule and focused on my swimming and paddling. After all, I can travel a lot faster when I’m in my plane. Being that Home-Tech has two locations now, one on Lena Road and one in Ft Myers, it’s easier for me to go back and forth quickly in the plane.

What do you do for Home-Tech?

Well, you probably know that Home-Tech is the largest ac contractor and appliance service company in southwest Florida. I originally thought I’d be a technician and help people when their ac or appliances were broken down. But I found that whenever I got their ac working again, the cool air blowing was so powerful that it just blew me away. And anytime I get near a kitchen appliance, I get these bad vibes because I’ve heard a lot of stories from friends about roast duck and things like that. So . . . being a technician is just not for me. But I’m a great representative for Home-Tech in the Duck Race and also a “spokesduck”. My beak is quacking all the time about Home-Tech. I have all good things to say. Home-Tech is a wonderful employee owned company that does so many things to benefit the community.

Are you attending the Duck Slap Party at Home-Tech’s Brandenton location on Lena Road?

Oh, yes I wouldn’t miss it. Are you kidding? I’m the host. I’m going to be sure everyone visits the new appliance showroom and gets a snack. There will be 100 volunteers showing up to slap entry numbers on the bottoms of all the ducklings for the race. It will be a really fun event. It starts at 5pm on Monday, May 6th. Volunteers are welcome to come and help. Home-Tech’s location is at 5202 Lena Road.

So, Techster Duckster, the Corporate Best Dressed Duck Challenge is coming up on May 10th. You have chosen a different look this year. Why?

I took advice from my stylist from last year, Christina Hollis. She thought I should go for a more debonair look, more sporty. I really like my flying hat and jaunty scarf. It’s a little retro. It does look great on me. I think I’m going to be a shoe in to win. You can VOTE for me to win starting tomorrow in the People’s Choice contest on Facebook. I sure would appreciate the support!

How many ducks are you up against in the Duck Race and what are the prizes like this year?

I will have 15,000 fellow ducks racing me. I’m going to have to be at the top of my game to win! The grand prize this year is a new car!! Can you believe that? If you want to adopt a duck for the race it only costs $5.00. You can do that at www.duckrace.com/Manatee. It’s all for a great cause to benefit the girls at the Pace Center. I’m counting down the days to the race . . . only one more week!

Thanks for agreeing to the interview, Techster Duckster. What does the rest of the day hold for you?

I think I’m going to fly up to Home-Tech in Ft Myers today and get the employees there excited about adopting some of my duck buddies. After all, who couldn’t use a new car?

Filed Under: About Us, Air conditioning Repair, appliance repair, Community Service

AC and Appliance Techs Go the Extra Mile

May 1, 2013 By Air Conditioning Repair

I would like to give an “Atta Boy” to Kevin. Two other techs had proceeded Kevin and attacked the stopped up draining line from the pan under the air handler. Both had appeared to fix the problem, but it kept returning. Kevin came late in the evening like the one before him, went into the attic and found where the drainage line had a dip in it and corrected the cause. Hats off to Kevin for going the extra mile and getting the job done! We’ve had Home Tech Service since almost the beginning and have highly recommended it to others. The new owners of our house plan to keep the service. ~ Jackie L. Hornsby

More Kudos for Kevin

This is to express my thanks to Kevin on his service call of this morning. He is an outstanding technician who is knowledgeable in all aspects of big and small appliance repair. He brings not only a high degree of professionalsism but is also very personable. Our problem was taken care of quickly. I believe Home-Tech is well represented by this employee and is lucky to have him aboard.

Regards -

James and Beverly Aldridge

Filed Under: Air Conditioners, Air conditioning Repair, Testimonial

Air Conditioning Terms – What is SEER?

April 30, 2013 By Air Conditioning Repair

Last weekend Home-Tech had a special event in our showroom in Bradenton. There were quite a few of our appliance and ac experts on hand to answer questions from customers. I was visiting with customers in our air conditioning educational area in our showroom and happened to overhear a customer ask our salesperson, “What is a Seer?” We understand that for the average customer, much of air conditioning terminology can be a mystery. After all, we aren’t all engineers or ac specialists. So let’s tackle this topic today. What does SEER mean?

Seasonal Energy Efficiency Ratio – SEER

This term is a way to rate the efficiency of an air conditioning unit. The higher the number the better. It’s like getting a higher score on a test. Speaking of tests, here’s the math part of the rating. SEER is actually the cooling output during a typical season divided by the total energy input during the same season. Starting in January of 2006 all residential ac units sold in the US had to have a SEER of at least 13. To be qualified as an ENERGY STAR air conditioner the unit had to have a SEER of at least 14. Now there are units with much higher SEER ratings.

The longer your cooling season (ehem – Florida for example) the more you can justify the cost of installing a higher SEER air conditioning unit because the cost savings on your utility bills will ultimately pay you back for the purchase cost of your new system. One note: it is very important to do the maintenance on your system as the SEER will decrease if you don’t. It doesn’t make any sense to spend the money on a high efficiency system so you get a great SEER rating and then not do the minor maintenance to take care of it.

Let Us Do the Equation For You

Call today to set up a complimentary visit from one our air conditioning experts. In just a short visit they can do the calculations and show you what you can save by upgrading your ac system to one with a higher SEER. Want more information about some of the best systems out there today? Check out our BEST Air Conditioning System recommendations.

For over 32 years, Home-Tech has been helping our customers get the best air conditioning system possible for their homes. Call today at 800-800-8356. We are always here to help.

Filed Under: Air Conditioners, Air conditioning Repair

Get Off the Bottle – Bottled Water Vs. Purified Refrigerator Water

April 26, 2013 By Air Conditioning Repair

Does it surprise you that buying bottled a water for a year could cost you $600? At $1 – $2 per bottle it adds up quickly. Since Earth Day was earlier this week, Home-Tech needs to mention as well that 2 million tons of bottles get dumped into our landfills each year. (Only 23% of bottles are recycled.) We are going to recommend that you give up the bottle and try the refreshing taste of purified, ice cold water right from your refrigerator. As you know, Home-Tech knows a lot about refrigerators and their features since we sell and repair all the top brands. Most models now come equipped with an excellent water purification system.

Bottled Water Doesn’t Mean Pure

Many times bottled water is TAP WATER. If your bottle doesn’t say spring water on it, then chances are it’s coming straight from a municipal water source. Chemicals from the plastic bottles can also leach into a bottle of water as well. And, there is no regulation of bottled water by the federal government. A study done by the Environmental Working Group in 2008 found chemicals in every brand tested. You don’t have these concerns with a refrigerator purification system because you know exactly what is being removed from your drinking water.

Drink Up from the Whirlpool® Side by Side Models

The filter for the Side by Side Refrigerator Models (6ED2FHGXVA, 6ED2FHGXVQ, EC3JHAXRL, EC3JHAXRS, ED2DHEXWB, ED2DHEXWL, ED2DHEXWQ, ED2FHAXSB, ED2FHAXSL) reduces these common contaminants:

Chlorine taste & odor
Particulates
Mercury
Lead
Alachlor
Cysts
Atrazine
Benzene
Asbestos
Chlorobenzene
O-Dichlorobenzene,
Tetrachloroethylene
Ethylbenzene
Endrin
Toxaphene
Lindane
Styrene
Turbidity

This filter does not remove beneficial flouride. And it’s best to change it every 6 months.

The Trickle Down Theory

If you buy bottled water and you don’t have a new refrigerator with a water purification system in it then consider the $600 a year cost savings (plus energy savings by getting an EnergyStar model). Just with what you’re saving on bottled water you could have a brand spanking new refrigerator sitting in your kitchen with all the latest and greatest features. Home-Tech is here to help you with any appliance purchase you might ever need. Our appliance experts are fully educated on every brand and feature of refrigerator that we sell. Start your process by browsing in our online appliance store or come on in to one of our two showrooms. We are happy to show you everything and do the math with you. With Home-Tech, water purification and refrigeration is easy.

Filed Under: Appliances, Refrigerator

Over The Top Air Conditioning Service by Home-Tech

April 24, 2013 By Air Conditioning Repair

What a great Service Technician, polite, removed shoes, light carpet, you know. We are on the second floor and he went up and down with tools, ladders, vacum, and supplies. We learned something new on two counts important to us, not to have a double filter on top of the ceiling. He said it was restricting and would operate better without the second filter in ceiling.

Also that it is best to run the air conditioning unit without the Humidistat, most important to us as we head north for the hot summer here. Even with great home watcher we must take every precaution we can. He cleaned and checked everything concerning HVAC inside and outside that did not move. I hope you will send him back next time we call.

Blessings -

Susan & David Langendorfer, Bonita Springs, Fl

Filed Under: Air conditioning Repair, Testimonial

Celebrate Earth Day With A Green Laundry Appliance Solution

April 22, 2013 By Air Conditioning Repair

On Earth Day, all of us pause to think about our environment and perhaps make a commitment to doing more to help preserve it. Home-Tech is always striving to bring you the latest in “GREEN” appliances. The pureWash® appliance is our latest recommendation to you. We are now an authorized dealer offering this cutting edge appliance that completely eliminates any laundry detergent and other chemicals from being discharged into laundry waste water.

Bye-Bye Bad Detergent Chemicals!

This appliance removes dirt from your clothing without the use of detergents! No chemicals are needed because pureWash® does it all. It adds enhanced oxygen and photo-catalytic oxidizers to the cold water supply. It eliminates the use of harmful chemicals, using the strength of oxygen to turn your water into the most powerful and efficient cleaning agent possible. Did you know the average family of 4 uses 37 plastic containers of laundry detergent a year? Wouldn’t it be great if all of that wasn’t going in our landfills?

Time Saver

This appliance is a real time saver for you! You will have no more hassle in measuring detergent, fabric softener and bleach. Tired of separating “darks” from “lights” before doing your laundry? Those days are long gone! Since cold water is used only, there are no worries of clothing bleeding or shrinking. Detergents remove stains but, in the same process, shred fibers from your expensive clothing, taking away their newness. Have you noticed your brights losing their crispness, and your darks looking more dull? All these negative aspects of damaging your clothing are no longer . . . with pureWash®. And your clothing will dry faster without detergent residue on it.

Save Loads of Money

According to Proctor & Gamble CO., the average family of four goes through 300-390 loads of laundry year. The average cost of laundry is $0.39/per load. pureWash® is a purchase that will pay for itself in a little over two years. (AARP, July 2011) It is expected to pay for itself in 5 to 6 months by cutting out the hot water. Your water heater will only have to heat for showers and dishwasher cycles. You will also save on the cost of detergents, bleach and fabric softener for normally soiled clothes.

Smell You Later

If you have sensitive skin, infants or children and use expensive detergents that say “chemical free” – think again. You will never have to worry about these issues again when you purchase pureWash®. Have you ever forgotten a load of laundry in the washer and found it later with a mildew-mold like smell? No worries. That mold and mildew feeds on the residual detergent that is left in your clothing. The absence of detergent, with pureWash®, will eliminate those foul odors that we are all too familiar with!

Install It and Forget It

In under 30 minutes, Home-Tech can install the pureWash® appliance for you. Once it’s up on the wall, water line hooked up and a power source attached, it is ready to go to work. And it’s expected to work for well over ten years! It is designed to be used on any brand, make or model – top loaders and front loaders both. Earth Day is a great day to consider this product. There is a fantastic informational video to view here or stop by one our two showrooms or call us at 800-800-8356. We’d be happy to answer any additional questions that you might have.

Filed Under: Appliances, washer