March 10, 2014

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Air Conditioning Sales Process Done Right

September 26, 2013 by

Air conditioning sales repShout Out to Derek, Home-Tech Air Conditioning Tech Rep

Dear Sir:

I wanted to do a “shout out” for Derek.  Our air conditioning broke down.  I called you and a tech came out the very next day.  He pronounced the system dead and referred us to Derek.  Derek came out the following day and explained the different systems available and their strengths and weaknesses.  I decided on the Maytag IQ. The system has been installed for a few weeks now and my family and I could not be happier, not just because of the impressive unit itself, but because of the overall experience and especially Derek. He did everything right from the get-go, recommended the good-better-best systems, and made sure that the install and financial parts went smoothly.  I would also like to say that the installation was excellent, the craftsmanship and attention to detail first class.  Thank you, Derek and God bless Home-Tech!

Sincerely -

T. Howard

Air Conditioning Advice

Home-Tech’s air conditioning tech reps really do know their products.  If you are considering a new air conditioning system give Home-Tech a chance to give you a quote and walk you through the process.  If you’d like to share about an air conditioning installation you’ve had with us, we’d love to hear about it on our Facebook page or review us on Google.

 

Filed Under: Air Conditioners, Air conditioning Repair, Testimonial Tagged With: , , , , , , , , ,

Air Conditioning Repair Worth Every Penny

September 18, 2013 by

Appliance Service TechWhat do Home-Tech customers think about the value of our air conditioning repair service or appliance repairs or having a Service Agreement?  Inquiring minds must know.  We hear from customers every day and love sharing their opinions.  If you would like to tell us about the value of your Service Agreement visit our Facebook page or review us on Google.

Dear Home-Tech -

You guys are worth every penny.  You always come quickly and kindly, but Shaun wins the prize.  My air-conditioning didn’t seem to be working when we returned home from a 3 week trip.  I called you to ask for help.  While I was on my cellphone talking to Comcast because my phone wasn’t working either, Shaun called to say he was on his way.  I couldn’t switch over fast enough and I missed his call.  Then it seemed like the air-conditioner was working so I called you back to tell you that.  A few minutes later, Shaun was at the door.  He said, “I was right near here so I stopped to see if things were okay.”  And they weren’t!! So he saved the day and fixed it!  We were able to sleep in comfort.  What a guy! Thank you.

J. Pryor

Recommends Service AgreementService Invoice with No Charge

I arrived home last Thursday at 4:00 p.m. to find out I had no air-conditioning.  I called for a service call and was told that a service person would be out by 6:00 p.m. and would call when he was on the way.  Shaun called and said he was on his way. Shaun was very courteous, polite and knowledgeable.  He fixed the problem and it was before 6:00 p.m. which I greatly appreciated as it was very hot in my home.  To have service that quickly when you are so busy with other air-conditioning problems was appreciated so very much.

Every time, someone from your company has been to my home, they are prompt, courteous and knowledgeable. I have told several friends about Home-Tech and they need to inquire about a service plan. Again, thanks so very much.
N. Russell

Committed to Service and Hard Work

air conditioning guages 1I simply wanted to pass along our deepest appreciation for the committed effort of Matt and his colleague Tim.   After being without A/C for 3 days (in September….in Florida), and after valiant effort of their colleagues (Brian on Saturday and Robert on Sunday), Matt and Tim showed up to finally provide our family some comfort.  Armed with not just the appropriate parts and the appropriate knowledge, but also with the appropriate sense of commitment and compassion, Matt and Tim dedicated the majority of their Monday evening to provide cooler air for my wife and our 4 year old son.  We can’t express our genuine and sincere appreciation deeply enough….to both Matt and Tim.   I surely hope the leadership of Home-Tech recognizes and appreciates the assets (in these two young men) with which they are fortunate enough to be blessed.  In our current day and age (and culture), it is refreshing to find individuals so committed to service and to hard work.   Thank you, thank you, thank you!!!
Regards,
M. Mathias, Naples, FL

We Get Our Money’s Worth

Home-Tech never fails to disappoint us! Always on time, always there when we need them, one of the few services we feel that we get our money’s worth from.  Joe did our yearly service on our air-conditioning today.  Could not have been nicer, more efficient and a complete professional.  I’m happy to give him this “Attaboy” comment. Thanks again!
D. Marconi
Filed Under: Air conditioning Repair, Service Agreement, Testimonial Tagged With: , , , , , , , , , ,

Air Conditioning Service Rated Off the Charts

August 27, 2013 by

air conditioning repairToday’s testimonials are all about Kevin.  Attaboy, Kevin! Every day we get loads of emails from our customers who have just had our technicians out to service their appliances or air conditioning.  Did you know if you are a Gold Service Agreement Member you don’t have to pay a service call fee for those visits?  Besides the excellent service, we know our customers appreciate the savings as well.

We welcome the feedback and appreciate the time it takes to compose the messages.  If you have had a service experience with Home-Tech and would like to review us we welcome your visit to our Facebook page.

An Exemplary Representative for Home-Tech

We wanted to let you know what a fabulous employee you have in Kevin!! Kevin came to our house for service today on our washing machine and our air-conditioning unit.

From the moment he arrived he was professional, polite, informative, thorough and an exemplary representative for Home-Tech. We learned so much from him today and it is clear he knows his profession.  It was a true pleasure and if there was a rating of 1-10, Kevin would earn a 12! You should be very proud to have him as a member of the Home-Tech family. He will go far!

Kind regards -

R. Lewton

Positive and Engaging

What a great young guy.  He came for a first-time service of our 2 air conditioning units in our new house.  He took great care in checking them thoroughly.  Very polite, positive and engaging.  I would like it if he always took care of them.  I can tell he takes his work seriously and cares about quality service.

Thank-you -

C. Ganjamie

Very Proficient

This is to let you know Kevin provided excellent (semi-annual) service today for our Trane air-conditioning filters.  He cleaned and checked the units at both our residences and was very proficient.

G. Bridger, Naples

Fine Service

This is to confirm that we had excellent service from Kevin today for the repair of our washer.  He was very professional and prompt and the washer works well this afternoon.  Thanks for the fine service.

B. Finkbeiner, Fort Myers

 

Filed Under: Air Conditioners, Air conditioning Repair, appliance repair, Testimonial Tagged With: , , , , , , , , , ,

Air Conditioning Service By the Best

August 20, 2013 by

Air conditioning Home-TechNo matter what you call it -  your HVAC, A/C system, air conditioning unit, etc.  Home-Tech has got you covered when you need air conditioning service on it.  For 33 years Home-Tech technicians have been giving the BEST air conditioning service in 5 counties in Southwest Florida - Lee, Collier, Charlotte, Sarasota and Manatee.

If you would like to share about a service experience you’ve had with Home-Tech, please visit our Facebook page or Google + page and give us a review.  Your feedback is much appreciated.  Today’s customer testimonials are all about Milt who is dispatched from our Bradenton location at the Lakewood Ranch exit 217A off of I-75.

AWESOME Service Call

We would like to thank you for another AWESOME service call.  Milt is extremely knowledgeable, professional and courteous.  We have complete respect and trust in his recommendations.  We highly recommend him to our neighbors and friends.  We would be happy to complete a formal survey if needed.  Milt saved our house AGAIN!

P. Twargoski, Sarasota, FL

A Very Good Employee

I was very pleased with Milton, the service technician who serviced my A/C unit on Wednesday afternoon.  I asked questions and he explained to me what he was doing as he serviced my A/C unit.  He was very courteous in the way he communicated information to me.  You have a very good employee working for you.  Thank you.

J. Hoseth, Sarasota, FL

Continued Satisfaction

It was easy to set up an appointment.  Unfortunately, the first appointment had to be rescheduled since the technician was running behind schedule.  The second appointment was on schedule.  Milt called to let us know that he was about 20 minutes away.  Milt inspected the HVAC installation thoroughly, replaced the filter, checked the outdoor condenser and provided home maintenance tips.  Good service – Milt was polite and answered all questions.  We continue to be satisfied with Home-Tech and their professional team.

R. Weichlein

Filed Under: Air Conditioners, Air conditioning Repair, Testimonial Tagged With: , , , , , , , , ,

Air Conditioning and Appliance Service for Five Happy Customers

August 9, 2013 by

air conditioning repair ShawnOur customer testimonials today are all about Shawn.  Even though our technicians’ trucks are fully loaded with parts to perform service, sometimes additional parts have to be ordered.  Our technicians have mobile tablets with them in the field and can look up and quote a price for a needed part when they are on the job.  That way our customers can make decisions as to whether they want to go ahead with the repair or discuss a replacement.  We also take care of a lot of our Service Agreement customers ON THE SAME DAY with emergencies such as their air conditioning being down or their refrigerator not cooling.  The Home-Tech Parts Department locates the part and sends it directly to the home so a technician can return and install it.  Our goal is to not leave a customer without air conditioning or refrigeration.

If you would like to share an experience you’ve had with Home-Tech’s service please visit our Facebook page to share.

Completely Satisfied

We had our air conditioner scheduled for a yearly system check.  Shawn arrived at our home on time after giving us a call that he was 12 minutes away.  He was courteous and professional.  He was thorough and took care of a minor problem that could have become a larger issue.  We were completely satisfied with the work Shawn did in our home.

R. Thomas

Very Thorough

Shawn repaired our dishwasher today and did a great job.  He is very efficient, courteous, polite and cleaned up after the job was done.  He also was here to look at the microwave as it stopped working last week.  He spent several hours calmly looking for the problem.  He was very thorough.  Shawn did find the problem and ordered the part needed and put a rush order on the part.  He showed us what he found and explained what had happened.

He had to take the microwave off the wall and dismantle it. When he finished he left the area spotless.  Shawn is a great tech and a good asset to Home-Tech.

P. Garrity, Fort Myers, FL

Check Up on 6 Air Conditioners

Last Friday Shawn and Shaun did an extraordinary yearly check and repair of the Gabriel House air conditioning systems.  All six of them.  They worked over time of our expectations, arriving at 2pm and leaving at 6:15 pm.  We are very pleased with their help in keeping all systems in good “health”.  Thank you!

E. Ravish

Happy with the Service

This morning Shawn arrived, as promised, to fix the refrigerator at the condo in which we rent.  He was very pleasant & courteous and quickly solved the problem.  We were very happy with the service.  Thank you!

C. Buschmann

Long Hours

Shawn came to repair the air conditioner at 7pm last night – long hours for sure.  Very polite and will order new compressor ASAP to resolve.  Very happy with his responses.

J. Growney, Naples, FL

Filed Under: Air Conditioners, Air conditioning Repair, appliance repair, Testimonial Tagged With: , , , , , , , , , ,

Air Conditioning System – Now’s the Time to Service It

August 2, 2013 by

Friends, we all know it’s hot in SW Florida right now!!  It’s the perfect time of the year to get your air conditioning system inspected, cleaned, and other maintenance issues taken care of so you can stay cool and comfortable.  Home-Tech’s technicians perform an annual Clean and Check for FREE as part of the terms of our Gold Service Agreement.  But even if you don’t have a Service Agreement, you can call Home-Tech any time for air conditioning service.

Today’s customer testimonials are about James.  Attaboy, James!  If you would like to share an experience you’ve had with Home-Tech’s service please visit us on our Facebook page.  We welcome your comments.  ac check

Summer Service

Today I had James do my summer service on my A/C system.  He was on time, pleasant, efficient and thorough.  He completely checked my system, replaced A/C filters, installed my UV replacement lights and debriefed me on my system’s status.  He was very good and finished in a timely manner, neat and clean.  He is an asset to your Company and deserves an “Atta Boy” for his work at my home today.  He and every Company Tech I’ve met are the reason I use Home-Tech and will continue to do so!!  Thank you.

R. Hoskins, Estero, FL

Good Hiring Decision

James just completed the annual service to the air conditioning system.  He was very polite and knowledgeable and went about his business in a professional manner.  I understand that James has only been with Home-Tech for seven or eight months.  I would say that it was a good decision to hire him.

J. Russo

He Truly Cares

Wanted you to know that James did a fantastic job of the annual inspection of my home A/C system.  He truly cares about the customer and doing the job to the best of his ability.

B Guttag

Very Pleased

My husband and I were very pleased with the air conditioner annual checkup James performed this afternoon.  He arrived on time, was courteous and friendly and performed the job professionally.  Thank you for sending this tech to do the annual job.

N. Pace

An Excellent Representative

I am very happy to report the service provided today by James was on time, efficient, very satisfactory.  James is an excellent representative for Home-Tech.

G. Spearly

Very Satisfied

James the serviceman who checked my A/C system today was very courteous and professional.  Also, the time at which he came worked out well for me, as it gave me a chance to get back from my doctor appointment.   I am a very satisfied customer.

M. Kloosterman

 

Filed Under: Air Conditioners, Air conditioning Repair, Testimonial Tagged With: , , , , , , , , ,

Appliance, AC, Plumbing and Electrical Service – Customer Testimonials

July 30, 2013 by

Milt 2013When you have a Service Agreement with Home-Tech you never have to worry about repairs again.  Appliances, AC, minor plumbing and electrical repairs can all be taken care of by our highly trained technicians.  If you have had a service experience with one of our technicians you can tell us about it on our Facebook page.  Today’s testimonials are all about Milt and his professional service.  Attaboy, Milt!

Consummate Professional

Sending a note, Milt stopped by today to work on some plumbing matters.  As always, Milt is the consummate professional.  He addresses the issues, explains them and is very friendly.  He is a credit to your organization and deserves recognition for his positive attitude.  He is one of the reasons we renew each year.

W. McMahon

Pleasant and Professional

We just wanted to let you know what a pleasant and professional service call Milt provided for our refrigerator.  Fortunately, it only required a small adjustment on the doors.  He also gave us a flyer for the upcoming open house at your showroom, so we could come in to the various options we would have to replace some of our appliances.  Thanks for your continued good service!

J. Pearl

He’s a Keeper!

Just wanted to let you know that your employee provided us with excellent service last Friday when he came to repair our disposal.  Prompt, courteous and knowledgeable. He’s a keeper!

A. Miller

 

Filed Under: Air conditioning Repair, appliance repair, Testimonial

Air Conditioning Maintenance Is Vital – Way to Go, Joe

July 12, 2013 by
Air Conditioning Maintenance ServiceWe’re not blowing hot here.  AC maintenance is vital!  Did you know that if you are a GOLD Home-Tech Service Agreement member you automatically receive an annual air conditioning maintenance check up as part of the program?  In this Florida heat, where your ac is running practically non-stop all the time, it’s important to protect your investment and take advantage of this Clean and Check/inspection which Home-Tech provides at no additional charge.  And, remember to change your filters monthly to ensure your system will run efficiently.  Call (800) 800-8356 Ext 2 to learn more. If you would like to comment about service you’ve received recently from a Home-Tech representative please visit us on Facebook.  We’d love to hear your stories.

Today we share some customer testimonials all about Joe!  Attaboy, Joe!

To whom it may concern -
I had my A/C checked and an outside surge protector added on Monday.  Joe was the service person.  I just wanted to again thank  him for such great service and on his prompt arrival.  We need more knowledgeable people like him to deal with our everyday problems.
Sincerely,
C. Parson, Naples FL

Polite and Pleasant

Joe was here to do our annual air conditioner cleaning and service.  He did an excellent job and was most polite and pleasant.  He even crawled under the sink to try to help me fix the detergent bottle that was leaking.
Sincerely,
V. Heitman

You Make Our Lives EasierAir Conditioning Maintenance Guages

Today Joe came for our annual air conditioning servicing.  He did his usual outstanding job.  Thank you all at Home-Tech for making our lives easier.
J. Favata, Pelican Preserve

Very Knowledgeable

Joe did a very good job with my a/c unit the other day, answering questions from me, etc.  Very knowledgeable, pleasant and had the good appearance of a Home-Tech employee.  Thanks!
E. Graves

Very Thorough

Want to let you know that we had Joe perform the annual air conditioning maintenance on our unit.  He was very thorough, competent and professional.

A. Boccone, Naples, FL

A Credit To Your Company

Dear Sir:

My annual A/C service was conducted by Joe yesterday.  He was very courteous, polite and thorough.  A credit to your company.

Sincerely,

D. Haley

Absolutely Fabulous!

Last week Joe came to my house to perform an annual A/C inspection.  He was absolutely fabulous!  He performed his duties, had a fabulous attitude and left each area clean and free of debris.  As a property manager, I know the value to good workers as a means of representing my office.  For this reason I wanted to send a note to let you know Joe did a fabulous job representing Home-Tech!

K. Neill

5 Stars

To whom it may concern:  This morning we had a very pleasant experience with your tech named Joe.  He did an annual service to our AC.  We would like you to know that Joe was very professional and courteous.  He explained some anticipated problems, but did not push any additional work that had to be done immediately.  Joe gets 5 stars in our book and we’ll certainly request his service when we need additional work on the A/C.

Sincerely,

B. Rustick, Ft Myers Beach, FL

Highly Recommend Joe

Yesterday, I was scheduled for routine AC inspection and service.  Joe came to my home in the early afternoon as expected.  He efficiently inspected the AC system, both the inside air handler and exterior compressor.  All was found to be in good condition.  He performed the work in an expeditious manner and was in/out in a timely manner.  He provided feedback on the condition of the system, and was very friendly and efficient.  Highly recommend Joe.

Thanks!

J. Linebarger

Very Thorough Inspection

Today we had our air conditioner annual checkup.  Joe was our serviceman.  He did a professional job of checking everything out.  He was pleasant in his manners and upon completion of the a/c inspection discussed with me what he found in his checkup.  A very thorough inspection.  I absolutely would like to have him do our next annual inspection.  Thank you.

L. Hjalmquist

A True Asset

I just wanted you to know that Joe serviced my air conditioning system and he was very kind, considerate and took his time to make sure the system was running properly.  He is a true asset to your firm.  As they say, “Atta Boy” Joe!

R. Nardi

 

Filed Under: Air Conditioners, Air conditioning Repair, Home Warranty, Service Agreement, Testimonial

Kudos for Air Conditioning and Appliance Repair Technician

June 28, 2013 by

Air Conditioning Repair TechWhat should you expect when you call Home-Tech for service on your air conditioner or major appliances?

Our customers tell the story of Service That Works best.  If you need a repair, call our service hotline – (800) 800-8356.  If you’ve had service recently from Home-Tech we’d love to hear about it.  Tell us all about your experiences on our Facebook page.  Today’s testimonials are all about Brian S.  Attaboy, Brian!

Credit to Your Organization

Your technician, Brian S. performed service on our air conditioning system.  He was prompt, knowledgeable, and personable to boot!  Brian did a very thorough job and didn’t even mind that I was watching over his shoulder most of the time.  He answered all my questions in a manner that someone with limited knowledge of air conditioning systems (like me) could easily understand.  Brian is a credit to your organization and a rare breed these days; he knows what customers service means and he should be commended for his efforts.

T. Cooper, Cape Coral

Fixed Water Leak

Brian was at my house yesterday to fix a water lead in my air conditioner.  I was very happy to receive service quickly – within an hour of my call and to have the problem taken care of.  He was very careful to check everything and even replaced the filter for us.  I was very happy with the service.

R. Howard

Arrived EarlySONY DSC

I had a service call this morning on a dryer.  The technician was Brian S.  He arrived early, was very polite and knew what was wrong with the dryer immediately.  Thanks for sending me such a good technician.

A. Porter

A Keeper

Brian responded to our call.  Our upstairs air conditioner was not working.  Brian came on time, was very courteous and did a terrific job.  You’ve got a great employee there.  Please make sure to keep him with you.

E. Marrow, Naples

Courteous and Professional

I am writing to let you know that your Home-Tech representative, Brian S. was out to our home yesterday morning to service our dryer and I was very pleased with his assistance and truly appreciate Home-Tech’s prompt reply to resolve our problem.

Brian was courteous and professional.  He called in advance to let us know that he was on his way and gave us an estimated time of his arrival.  After he arrived he politely explained to me what he was going to check and resolved our dryer problem.  When he was done he confirmed what had been done and gave me other tips that he recommended to prevent future issues.  Brian also cleaned up and put everything back in the laundry room as he found it, which was a nice touch.

So thank you, Home-Tech and thank you Brian for your help.  Job well done!!!  Double thumbs up.

J. Campbell, Naples

Air Conditioning Repair Home-Tech NaplesFixed Our Problem

Brian S. was our air conditioning service person.  He was very good and fixed our problem.

R. Waggoner, Naples

Outstanding

Brian S was outstanding.  On time, efficient, and got it working.  And he was nice to my dogs . . .

J. Seller

Tribute To Your Organization

Gentlemen:

I would like to report on Brian S. and his recent service visit.  His pleasant personality is typical of the service techs of Home-Tech.  He presented himself very well and is a tribute to your organization.  In addition, he also did a speedy correction of our kitchen disposal problem.  Overall a good job which is much appreciated.

A. Mager, Naples

 

 

Filed Under: Air Conditioners, Air conditioning Repair, appliance repair, Testimonial

Home-Tech Appliance Service – Quality Work

June 12, 2013 by
Appliance Service TechShaun was out to look at my washer today.  He is very professional.  He definitely knows his products, and he takes personal responsibility for the quality of his work.
Shaun is a good example of why I recommend Home Tech to many people.
Thanks,
B. Mahoney

On Time Appliance Service

Shaun put a coil in our air conditioner.  He came on time, and was just wonderful. He worked very hard for many hours and left with a smile.  We were lucky to have him service our air conditioner in the attic in this terrible heat.  We think he deserves a raise.
J. Bennis

Meticulous Appliance Service

I had a service call by Shaun.  He was great.  Very professional, friendly and did a great job and worked hard to diagnose the problem with my microwave.  He knew what the problem was and made arrangements to order the parts.
Shaun was meticulous and cleaned everything up just like he found it when he arrived.  Hopefully he will return to install the replacement parts.  He was great!
G Kerr

Pleasant and Courteous

Your tech Shaun did a great job in repairing our dryer.  He was here promptly at 8am was pleasant and courteous.  He is a great addition to your company.
S. Ruggiano
Filed Under: Air conditioning Repair, appliance repair, Testimonial
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