May 21, 2013

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Eight Great Home-Tech Air Conditioning and Appliance Service Experiences

May 15, 2013 By

appliance serviceThere have been a flood of comments coming into Home-Tech about our service technician Brian. So get ready to read all the things our customers have been experiencing when Brian shows up – trained, ready . . . at your door!

“You ARE Open On Sundays”

I wanted to call regarding a service call I had this morning (Sunday).  Our refrigerator started making an awful noise that would probably have driven me insane shortly.  I didn’t think Home-Tech had Sunday hours but called in order to leave a message to have somoene call me on Monday to schedule a call.  To my surprise you are open on Sundays.  The call was answered by the most pleasant woman who immediately checked with one of your techs in the field to see when he could get to our house today.  She called right back to set a time of before noon.  Brian arrived well before noon, quickly determined that the icemaker needed replacement and within 20 minutes or so had everything cleaned up and completed.  Brian is terrific!  Thanks for being open for things like this and employing such great people!

~Dick Pierce

“Did Not Sell Us Something We Didn’t Need”

Writing to let you know what a great job Brian did for us.  Took the time to solve our problem without trying to sell us something we did not need.  He is a credit to Home-Tech!  Please extend our thanks to him.

~Gene and Karen Haemmerle, Naples, FL

“Very, Very Professional”

Brian came and he was wonderful.  He called in advance and said he’d be here in 15 minutes and he was.  He was very very professional.  We could not have been more pleased.  Thank you very much! We like Home-Tech!

~Grace Pike, Naples, FL

“Very Knowledgeable”

Brian S visited our home today and worked on our dishwasher.  He did a great job, was very knowledgeable and discussed what he was doing and what we could do to keep the dishwasher working in good order.

~William and Carolyn Reynolds

“9PM Repair”

I want to compliment Brian S for showing up at 9pm last night to repair my air conditioner.  It was very late on Saturday and very hot in my house.  Brian was very pleasant and efficient even though he had been working all day and well into the night.  Thanks!

~Tom O’Brien

“Grade of A+”

Brian S worked at our condo.  He showed up within the time frame; performed air-conditioning maintenance efficiently; and replaced a garbage disposal.  He was friendly, courteous, and knowledgeable.  As two former college professors, we would give him a grade of A+.  We see him as a valuable employee of Home-Tech.

~Cal and Judy Walker, Bonita Springs, FL

“Great Customer Service Skills”

Just a note to say that Brian S is a friendly and courteous person with great customer service skills.  Home-Tech always provides great service and it is appreciated.

~Jane and Wayne Silverman

“Outstanding”

The other day I had my thermostat changed on a water heater by Brian.  He was very professional, arrived on time and finished in a short period.  All of my experience with your company has been outstanding so far.  Keep up the good work.

~Robert McWilliams, Naples, FL

 

 

 

 

 

 

Filed Under: Air conditioning Repair, appliance repair, Testimonial

Home-Tech Delivers Appliances to Heart Ball Auction Winner

May 10, 2013 By

appliance for heart ball auctionThe 2013 Southwest Florida Heart Ball was held on Saturday, May 4th.  Home-Tech CFO, Sonya Sawyer and her husband Brian, were the co-chairs.  The theme was “White Out Heart Disease” and proceeds from the silent and live auction were all for the mission to fight stroke and heart attack.  The event had over 600 people from the surrounding communities in attendance.  Home-Tech employee-owners showed up as well to support the event which was held at the Hyatt Regency Coconut Point Resort and Spa in Bonita Springs.  Employees enjoyed the afterparty and dancing as well.

Home-Tech Delivers to The Community

Sonya Sawyer

Sonya Sawyer, Heart Ball Co-Chair

Besides being a co-signature sponsor, Home-Tech also donated a top of the line appliance pair for the auction.  Since Home-Tech routinely repairs over 1500 major appliances per week we know a lot about appliances and can recommend this set by LG – Washer #WM800 and Dryer #DLEX8000.   What would you enjoy about this pair?

The Washer features:

-Front loading with 29″ 5.1 Cu Ft

-Mega capacity

-Stackable

-Sanitary Cycle

-Digital Display

-Child Lock

-Smart Diagnosis

The Dryer Features:

-Front Loading 29″ 9.0 cu ft

-Mega Capacity with NeveRust

-Stainless Steel Drum

-Stackable

-Digital Display

-Child Lock

-Smart Diagnosis

-FlowSense Duct Clogging Indicator

Results Are In

The auction committee for the evening is reporting that the results are great . . . over $153,406.00 raised for research, education and science!  You can learn more about the efforts of the American Heart Association.  And we can report the Ciccarello family who had the winning bid in the auction were quite happy when Home-Tech showed up to deliver their new washer and dryer.

Call Home-Tech when you need service on your major appliances at 800-800-8356.  And if you are shopping for a new washer or dryer or other major appliances check out one of our two showrooms.  We have a great selection and knowledgeable people ready to help.

Filed Under: appliance repair, Testimonial, washer

Good Job Solving Air Conditioning Problems

May 8, 2013 By

Air conditioning tech Home-TechHere some glowing testimonials from five of our customers about the good job done by one of our technicians – Shawn.

“Great Work”

Great work by Shawn and his service manager, Matt.  What we thought was a bad AC part turned out to be an electrical problem.  Good job in diagnosing and solving the problem.  I’m impressed.

Joanne Boelter

“Go the Extra Mile”

Shawn came to my home to do the annual clean and check on our air conditioning system.  He did an excellent job of inspecting, evaluating and cleaning the system.  He was courteous and professional in his demeanor and he explained everything that he had done and had found with the system.

I mentioned to him that at the last two annual checks the technicians had to add coolant.  He carefully inspected the outside system and found that a valve was defective and there was a leak at the valve.  He phoned in and said he would set up a service call to correct the problem.  By going the extra mile he found the leak in the system that was not detected on the two previous inspections.

He did an excellent job and I want to commend his efforts.

~ Francis Carlin, Jr, Naples, FL

“Very Impressed”

Shawn did our six month service today and we were very impressed. He did a thorough job (and it was hot up in our attic) and is very courteous, friendly young man.  Thanks for sending him to do our service call.

~Doug and Nancy Campbell

“Courteous and Friendly”

We had our home air conditioner serviced by Home-Tech at the beginning of the month.  The tech was very courteous and friendly.  He seemed to know what he was doing and explained everything as he went.  Before leaving he asked if we had any questions or any other problems with the air conditioner that he had not addressed.  My husband did have a question about the filters and the tech was very helpful and answered his question to his satisfaction.

~Dorothy Gill, Fort Myers, FL

“Asset To Your Company”

This morning I had an appointment for a clean and check on my air conditioner.  Shawn called me first and let me know he was only minutes away.  He opened the unit and told me the coils were really dirty.  This young man was polite and did his job extremely well.  He is an asset to your company.  I hope you are aware of his integrity.  It was a pleasure to have him in our home. Thank you.
Michele Marvell,  Naples FL
Filed Under: Air Conditioners, Air conditioning Repair, Testimonial

AC and Appliance Techs Go the Extra Mile

May 1, 2013 By

Air conditioning techI would like to give an “Atta Boy” to Kevin. Two other techs had proceeded Kevin and attacked the stopped up draining line from the pan under the air handler.  Both had appeared to fix the problem, but it kept returning.  Kevin came late in the evening like the one before him, went into the attic and found where the drainage line had a dip in it and corrected the cause.  Hats off to Kevin for going the extra mile and getting the job done! We’ve had Home Tech Service since almost the beginning and have highly recommended it to others.  The new owners of our house plan to keep the service.  ~ Jackie L. Hornsby

More Kudos for KevinAir Conditioning Home-Tech Service vehicle

This is to express my thanks to Kevin on his service call of this morning.  He is an outstanding technician who is knowledgeable in all aspects of big and small appliance repair.  He brings not only a high degree of professionalsism but is also very personable.  Our problem was taken care of quickly.  I believe Home-Tech is well represented by this employee and is lucky to have him aboard.
Regards -
James and Beverly Aldridge
Filed Under: Air Conditioners, Air conditioning Repair, Testimonial

Over The Top Air Conditioning Service by Home-Tech

April 24, 2013 By

air condioning service technicianWhat a great Service Technician, polite, removed shoes, light carpet, you know.   We are on the second floor and he went up and down with tools, ladders, vacum, and supplies.  We learned something new on two counts important to us, not to have a double filter on top of the ceiling.  He said it was restricting and would operate better without the second filter in ceiling.

Also that it is best to run the air conditioning unit  without the Humidistat, most important to us as we head north for the hot summer here.  Even with great home watcher we must take every precaution we can.  He cleaned and checked everything concerning HVAC   inside and outside that did not move.  I hope you will send him back next time we call.
Blessings -
Susan & David Langendorfer, Bonita Springs,  Fl
Filed Under: Air conditioning Repair, Testimonial

Home-Tech Air Conditioning Service Appointment Results

April 17, 2013 By

Air Conditioning Home-Tech Service vehicleI want to be sure I let you know that our Home Tech representative, Joe did an outstanding job servicing our 3 air conditioning units yesterday. 

He called ahead to advise me he was on his way and would arrive within 20-30 minutes, completely within the window that was scheduled, but helpful to know when he would be at my front door.

Joe explained what he’d work on first and made very efficient use of his time by not running up and down stairs, finishing his ladder use on one floor before proceding to another.  After each unit was inspected and serviced, Joe advised the status of the specific unit.  This avoided a lot of confusion on the part of the customer!

I did not have the pleated replacement filters available since I was not sure of the sizes.  Joe wrote down the sizes I needed and the exact quantities, which allowed me to get them from the hardware store immediately for replacement while he was still here working. 

Paperwork was completed neatly, explained by unit and additional follow up information was provided.  It was an extremely hot day, Joe maintained his calm demeanor and completed the clean & check service admirably.  He’s a real asset to your business!

Rosemary McDonough, Naples, FL
Filed Under: Air Conditioners, Air conditioning Repair, Testimonial

Another 4 Years of Service that Works

April 3, 2013 By

air conditioning unitWe have been loyal Home-Tech beneficiaries for over two decades.  We just re-upped for another four years.  Recently we replaced our AC system.

We cannot come up with sufficient accolades to describe the professional work and respectful attitude of the Home-Tech team that handled our project and associated service agreement.

The Home-Tech reps that bring great credit to your company are Sheryl, Mike, Derek, Jason, Casey and David.

Respectfully conveyed,

Jim & Joan Merritt

Filed Under: Air conditioning Repair, Service Agreement, Testimonial

Long Time Customer Always Pleased with Service

March 27, 2013 By

air conditioning service vehiclesHome Tech -

This AM we had a schedule for between 8-10 AM. Milton arrived at 9:00. Explained the problem. He evaluated the situation and fixed the problem. Efficiently and Timely. As usual, we are pleased with the Technicians…and the services. Have been a long time (9 yrs) member. Always pleased. Hope the service continues. Have recommended MANY friends and neighbors! Milton did an excellent job, was friendly and is an asset to your company. Thank you.

Rich and Mare Muno

Have a great day!
Filed Under: Testimonial

When One Goes, They All Go. A Customer’s Story of Appliance Repair.

March 20, 2013 By

dishwasher repairs appliance repair hometech ” I just had a visit from Home-Tech. I called over the weekend about a service call for our dishwasher, as it seemed to be foaming up in great amounts, and then, wouldn’t clear through the cycle. Home-Tech scheduled the appliance repair for early in the week. Not more than a couple of hours later, our microwave blew out. We called Home-Tech, and they were able to add the microwave to the service call.

When the technician arrived, he checked out the dishwasher first. His first recommendation on this appliance repair was to use a dishwasher cleaner, and double check the age of the dishwasher soap being used. In addition, he told us fresher soap won’t foam, but older dishwasher soap has a tendency to foam. That was excellent advice!

The Home-Tech appliance repair technician then checked our microwave, and it was, in fact dead. A new microwave was needed, so the technician called Home-Tech, and ordered us a brand new one right then. He even scheduled the installation appointment for us!

hometech appliance installation eduardNot more than a day later, Eduardo came out to perform the appliance installation. He worked quickly and efficiently. As a service agreement member, and being that our microwave was more than 10 years old, we did not qualify for the free replacement. But, we did get a substantial price break on a pro-rated basis. We are extremely happy customers and were pleased not only with the appliance repair, but with the entire experience, as always.“

-Jim Hefferman

Filed Under: appliance repair, Home-Tech News, Techster’s Appliance and AC Tips, Testimonial Tagged With: , ,

Naples Appliance Repair Customer Pleased with Home-Tech

March 6, 2013 By

atta boy testimonial southwest florida air conditioning appliance repairWe, The Morrow Family,  have been very satisfied Gold Service Agreement Members of Home-Tech for over 15 years, and tonight’s experience confirms why we only deal with your company. At 4:30 this afternoon, we discovered that our 20 plus year old refrigerator quit cooling. We called Home-Tech and immediately got through. We were told that a technician would come “after 6:00″ for which we were grateful given the late hour of the day.

At 6:08pm,  Brian S. (# 737) called us and said he would be here “within 20 to 30 minutes”. True to his word, he was here 20 minutes later. He quickly diagnosed the problem, and identified the problem with the refrigerator, a worn out defrost controller. Lucky for us, Brian had the part on his truck. He replaced the part quickly and was on his way.

Brian was extremely pleasant and obviously knew what he was doing. I told him how much we appreciate dealing with Home-Tech and folks like Brian.  He expressed how excited he is to be with your company. Brian is the kind of technician you all should be proud of. He represents Home-Tech very well.

One of the reasons our family likes Home-Tech is that you are employee-owned and all participate in profit sharing.  We learned that this is only offered to folks who are thoroughly vetted as to their competence and ability to interface with customers. In our opinion, Brian is “a keeper!” Thank you for the continued great service from Home-Tech.

Best,

Brooke Morrow, Naples, FL

Filed Under: About Us, Home-Tech News, Techster’s Appliance and AC Tips, Testimonial Tagged With: , ,
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