Repair Q & A

These are the first questions you should ask about appliance repair. 

The major appliance service business has always been very fragmented.  There is no licensing requirement by the State of Florida; only a simple, county, occupational license is required.  Rarely, is there any effective training for the major appliance field, except for manufacturer’s training, (often not offered).  What can you do to protect your appliances from unauthorized, unskilled repair companies?  Do your homework.  Check out all in-home service companies before you open your door.  Ask yourself the following:

• How long has this company been in business?
• Do they have a physical address?
• Are they authorized by the manufacturer to perform the needed repair?
• Do they arrive in clean, identifiable company vehicles?
• Do they show you ID before entering your home?
• Do they produce a clear quote or estimate before a repair is made?
• Do they invest in training?
• Do they have a training facility?
• Do they belong to any trade or local organizations?
• Are they involved in your community and local charities?
• Are they properly insured?

These are just a few questions to ask when you need your major appliances serviced.  Never, EVER allow a company into your home just because they throw out a low price or a “too good to be true” offer.  Working with a company you trust, with skilled technicians, is in your best interest.   And, having an ongoing service agreement is the best possible insurance for your appliances.

Dishwasher Questions

Leaking?
Does it only leak when you are using it?  Does it leak when you are NOT using it?
Not Draining?
Is it full of water or is there just a little on the bottom?  Have you changed your disposal recently?
Too Much Soap?
Try running a cycle with a little vinegar and water to cut down the suds.
Will Not Run?
When the dishwasher hasn’t been used for awhile the motor can freeze up.  It will have to be freed by a technician.

Disposal Questions

Not Working?
When you turn on the switch do you hear anything at all?  Have you tried the breaker?  Is it plugged in to the correct outlet under the sink that goes to the switch on the wall?
Stopped Up?
Are both sides of the sink stopped up? Is just one side stopped up?
Leaking?
How bad is it leaking?

Microwave Questions

Not Working?
Is it plugged in?  Have you checked the breaker?
No Light?
Have you changed the bulb?

Range Questions

Not Heating?
Have you checked your breaker?  Is it plugged in?  Have you checked your owner’s manual?
Burner Not Working?
Which burner?  If it is a coil top, is the burner seated properly?
Blinking, Buzzing or Flashing a Code?
Have you checked your owner’s manual?  Trying unplugging your unit.  Plug it back in to reset.
Stuck in Self-clean?
DO NOT TRY TO FORCE THE OVEN DOOR OPEN.  Some ranges have a button on the control panel that needs to be pushed to open the door after the self-cleaning cycle is complete.

Refrigerator Questions

Not Cool?
Have you checked your breaker?  What is the cold control set to?  Has the setting been adjusted recently?  Does the light come on?  This will tell you if the unit has power.  Have you cleaned your condenser coil?
Leaking?
Where does the water appear to be coming from?  Is it coming from the refrigerator or the icemaker?
No Ice?
Is the arm down?  Is anything caught in the way of the arm?  Is it making ice but not coming through the dispenser?  Do you have water coming through the dispenser?
Runs Constantly?
Is the door closed all the way?  Is the flapper to the ice dispenser closing all the way?

Washer Questions

No Power?
Is it plugged in all the way?  Have you checked the breaker?
It Fills Up . . . Then Nothing?
Is the lid shut all the way?
Leaking?
Turn off the water to the washer at the valves on the wall.
No Hot Water / No Cold Water?
Are the valves on the wall turned on?  Have the hoses been switched recently?  Are you able to unscrew the hoses from the washer (after turning off at the wall) to check for a blockage?

Dryer Questions

Not working?
Is the door shut?  Did you check the breaker?  Is it plugged in?

Water Heater Questions

No Hot Water?
Did you check the breaker?  Is it plugged in?  Do you have load management?
Leaking?
Where is it coming from?  Is it a case where there’s a little water in the drain pan?  Is it running out?

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