Interview with Jacky Maxwell

Name: Jacky Maxwell
Position: Service Agreements, Inside Sales

Number of Years with Home-Tech: 27

What positions have you held at Home-Tech?

Customer Service, Dispatch, Venice Office Team Member in Parts/ Service Agreements/Dispatch, HCA Department Member.

What are the BEST benefits?

If time is short, I quickly try to highlight the main benefits of our Service Agreement contract.  The main points I focus on are:

• No Service Call Fee
• No Deductible
• The main differences on what we cover vs. our competition

What surprises people the most when you explain Home-Tech and the Service Agreement?

Most people are shocked when we tell them we will replace an appliance under the age of ten years old, if it is irreparable.  In our Sarasota service area, they are surprised that we have been in business so long and have been servicing that area for more than 30 years.  

What are some of the challenges of being a Service Agreement salesperson?

Here is an excellent example of a challenging Service Agreement sale.  There was a potential customer who I was communicating with over the course of six months. During this time, we went back and forth on every option to add on to the Agreement.  In the end,  this customer was glad to purchase a Service Agreement.  But it taught me any important lesson – Patience.  There are some people who will call back a year or year and a half after our initial conversation, and then be ready to sign up for a Service Agreement.

Can you share with us an example of a Service Agreement success story?

We have one client in particular who has a love/hate relationship with Home-Tech.  He loves us so much that he constantly sends us referrals.  One day, we hit a minor repair snag.  He vowed he was finished with Home-Tech and would no longer refer his neighbors to us.  Low and behold, not more than two weeks later, a call comes through from this client again, with a group of new referrals.  Some of our customers are like family.  This client and I may go back and forth at times, but in the end, he knows he can always rely on service and professionalism from Home-Tech.  We appreciate his business as much as he appreciates ours.  For me, building personal relationships with our customers means so much to me, and this really shows our customers that you get a friend when you get a service agreement.

Tell us a secret?

My daughter is four months pregnant with twins, who we lovingly have named “Thing 1 & Thing 2.”  We find out on Tuesday if she is having boys and/or girls.

Peace of Mind is Golden

Our customers love the convenience and savings of the Home-Tech Service Agreement.  When your air conditioner or major appliance breaks down, you make ONE call.  Home-Tech offers three plan types of coverage, to fit every Southwest Florida homeowner’s needs.  With highly trained technicians ready to make a repair, peace of mind and quality service is what you’ll enjoy.  For more information about Home-Tech’s Service Agreements, please check out our plans online or call us at 800-800-8356.