Our customer testimonials today are all about Shawn. Even though our technicians’ trucks are fully loaded with parts to perform service, sometimes additional parts have to be ordered. Our technicians have mobile tablets with them in the field and can look up and quote a price for a needed part when they are on the job. That way our customers can make decisions as to whether they want to go ahead with the repair or discuss a replacement. We also take care of a lot of our Service Agreement customers ON THE SAME DAY with emergencies such as their air conditioning being down or their refrigerator not cooling. The Home-Tech Parts Department locates the part and sends it directly to the home so a technician can return and install it. Our goal is to not leave a customer without air conditioning or refrigeration.
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We had our air conditioner scheduled for a yearly system check. Shawn arrived at our home on time after giving us a call that he was 12 minutes away. He was courteous and professional. He was thorough and took care of a minor problem that could have become a larger issue. We were completely satisfied with the work Shawn did in our home.
Shawn repaired our dishwasher today and did a great job. He is very efficient, courteous, polite and cleaned up after the job was done. He also was here to look at the microwave as it stopped working last week. He spent several hours calmly looking for the problem. He was very thorough. Shawn did find the problem and ordered the part needed and put a rush order on the part. He showed us what he found and explained what had happened.
He had to take the microwave off the wall and dismantle it. When he finished he left the area spotless. Shawn is a great tech and a good asset to Home-Tech.
P. Garrity, Fort Myers, FL
Check Up on 6 Air Conditioners
Last Friday Shawn and Shaun did an extraordinary yearly check and repair of the Gabriel House air conditioning systems. All six of them. They worked over time of our expectations, arriving at 2pm and leaving at 6:15 pm. We are very pleased with their help in keeping all systems in good “health”. Thank you!
Happy with the Service
This morning Shawn arrived, as promised, to fix the refrigerator at the condo in which we rent. He was very pleasant & courteous and quickly solved the problem. We were very happy with the service. Thank you!
Shawn came to repair the air conditioner at 7pm last night – long hours for sure. Very polite and will order new compressor ASAP to resolve. Very happy with his responses.
J. Growney, Naples, FL