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Home-Tech AC Repair is Top Notch

July 8, 2015 by airconditioningrepair

AC Repair is top notchWe received a copy of this note today from our customer, T. Crawford.  We really appreciate the feedback about his appliance repair and we thank him for spreading the word about Home-Tech ac repair service.

Home-Tech AC Repair and Appliance Repair Testimonial

Ft. Myers, FL 33913

July 8, 2015

Melanie Payne

Consumer Advocate Editor

Ft. Myers News-Press

Dear Mel,

I know that most often you get involved in the dark side of consumer advocacy.  Here’s a look at the bright side.

Since I moved to FL over 6 years ago, I have had a home maintenance agreement with Home-Tech.  The contract covers AC and appliances.   This employee-owned company is top notch.   Let me give you two examples.

When we got back from vacation late in May, our refrigerator, a Kitchen Aid French Door model, purchased less than 2 years ago, had failed while we were gone.   Imagine the mess.  Home-Tech came out immediately that evening.  They tried their best to fix it but needed to order parts from Kitchen Aid.  Thus began the saga that has continued for six weeks until just yesterday, when finally we have our refrigerator back and functioning.   Home-Tech has made no less than eight trips to our home.  They have been caught in the middle with Kitchen Aid.  Kitchen Aid service techs have insisted on a new part each time Home-Tech has come to work on our refrigerator, rather than just scuttling it as a lemon and providing us with a new one.   I have talked to Kitchen Aid’s customer service reps on two occasions in an attempt to gain relief.  They told me that if Home-Tech reports to Kitchen Aid’s service techs that the refrigerator does not work, Kitchen Aid will replace it.  I tell Home-Tech that.  They tell Kitchen Aid it doesn’t work.  The Kitchen Aid techs in turn send more parts.  They do not replace the refrigerator.  Clearly Kitchen Aid’s left hand does not know what the right hand is doing.  I think by now every major part of this refrigerator has been replaced.

As the intermediary, Home-Tech has had to play ball.  I feel badly that they have been placed in that position, though I would guess they are getting reimbursed by Kitchen Aid for doing warranty work.  Even so, they have been nothing but helpful, understanding, and gracious.  They even provided us, free of charge, with a loaner refrigerator to get by.  Home-Tech’s service, and their customer service, is exemplary.   They call ahead with a window of time for their service calls and then call again when they are on the way.  Their service reps take the time to explain to you what they are going to do.  It is a pleasure, and a comfort, to do business with Home-Tech.

Two takeaways from this tale.  Don’t buy Kitchen Aid.  Sign up with Home-Tech.AC Repair - Copy

But oh, there’s more reason to love Home-Tech.   I know often you write of customers who are taken advantage of by companies, especially when it comes to air conditioning.  Well, amidst the entire refrigerator dilemma, our AC stopped working.  Home-Tech came out within hours to fix it.  Their service tech advised us our unit was getting a little long in the tooth.  He arranged for one of Home-Tech’s sales reps to come out to talk to us.  He came out.  He looked at the tech’s notes and inspected our AC system.  And he told us the unit is fine.  No hard sell at all.  And he could have. We were pretty much resigned to buying a new one.  We will eventually.   The unit is 10 years old now, which pushes the limits for AC in Florida.  And you know now we will buy it from Home-Tech.

Sincerely,

T. Crawford

cc: Home-Tech

Filed Under: Air conditioning Repair, Testimonial


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Testimonials

We had an air conditioning problem and along the way it was explained to me what had to be done, time frame required etc. I was greeted with the utmost courtesy, professional service and can not be happier with their customer service.
Dianne P.
I have scheduled a check-up on my AC unit for next week. They call in the a.m. and give me a time so that I’m not sitting around all day waiting for them. This is just one of the reasons why I have been with Home-Tech for over 10 years.
Sue L.
Your guys were on-time, pleasant, and efficient. This is just one of the reasons why I have been with Home Tech for over 10 years. I trust their work and I know the company is careful in their hiring of qualified people.
S. Laird
A huge thanks to Omar and Tyler who worked diligently and professionally to complete all the necessary repairs. Thanks to them, my home is once again cool and comfortable; yet another satisfying experience with Home Tech and their employees!
K. Piccolo
Matt was here this afternoon. On time and very pleasant and professional. Alerted me to potential problems with my AC. As always, I am more than satisfied with Home Tech.
J. Rossee
I always feel good about having a Home-Tech employee come to service my home appliances. I appreciate your employees and how they are treated as employees of a great company in SW Florida. Keep up the good work!
A. Schwindt
Matthew came to do our AC service. He walked me through exactly what he was going to do and proceeded to show me the inside of the air handler to witness for myself the shape everything was in. Great experience and very thoughtful on his part.
Kirk W.
Today I met Matt, who was very efficient, fast, courteous and neat. I have always been more than pleased with whomever comes. I have been a customer since day 1 (35 years ago) and will never change companies.
Jean R.
Alfy came early and completed the service in a speedy manner. He was very courteous and did a great job. I am so happy to have Home-Tech and whenever I have needed service they are always prompt and do a wonderful job. Thanks so much!
Debbie D.
Our AC was acting up, clicking on and off, so I called Home-Tech. They fit me in for 10:00 the same day and two hours later he had our air conditioner up and running. He was courteous and very competent. I am very thankful to be a Home-Tech client.
Doug C.

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