(800) 800-8356 Serving SW Florida Since 1981

AC Repair is top notchWe received a copy of this note today from our customer, T. Crawford.  We really appreciate the feedback about his appliance repair and we thank him for spreading the word about Home-Tech ac repair service.

Home-Tech AC Repair and Appliance Repair Testimonial

Ft. Myers, FL 33913

July 8, 2015

Melanie Payne

Consumer Advocate Editor

Ft. Myers News-Press

Dear Mel,

I know that most often you get involved in the dark side of consumer advocacy.  Here’s a look at the bright side.

Since I moved to FL over 6 years ago, I have had a home maintenance agreement with Home-Tech.  The contract covers AC and appliances.   This employee-owned company is top notch.   Let me give you two examples.

When we got back from vacation late in May, our refrigerator, a Kitchen Aid French Door model, purchased less than 2 years ago, had failed while we were gone.   Imagine the mess.  Home-Tech came out immediately that evening.  They tried their best to fix it but needed to order parts from Kitchen Aid.  Thus began the saga that has continued for six weeks until just yesterday, when finally we have our refrigerator back and functioning.   Home-Tech has made no less than eight trips to our home.  They have been caught in the middle with Kitchen Aid.  Kitchen Aid service techs have insisted on a new part each time Home-Tech has come to work on our refrigerator, rather than just scuttling it as a lemon and providing us with a new one.   I have talked to Kitchen Aid’s customer service reps on two occasions in an attempt to gain relief.  They told me that if Home-Tech reports to Kitchen Aid’s service techs that the refrigerator does not work, Kitchen Aid will replace it.  I tell Home-Tech that.  They tell Kitchen Aid it doesn’t work.  The Kitchen Aid techs in turn send more parts.  They do not replace the refrigerator.  Clearly Kitchen Aid’s left hand does not know what the right hand is doing.  I think by now every major part of this refrigerator has been replaced.

As the intermediary, Home-Tech has had to play ball.  I feel badly that they have been placed in that position, though I would guess they are getting reimbursed by Kitchen Aid for doing warranty work.  Even so, they have been nothing but helpful, understanding, and gracious.  They even provided us, free of charge, with a loaner refrigerator to get by.  Home-Tech’s service, and their customer service, is exemplary.   They call ahead with a window of time for their service calls and then call again when they are on the way.  Their service reps take the time to explain to you what they are going to do.  It is a pleasure, and a comfort, to do business with Home-Tech.

Two takeaways from this tale.  Don’t buy Kitchen Aid.  AC RepairSign up with Home-Tech.

But oh, there’s more reason to love Home-Tech.   I know often you write of customers who are taken advantage of by companies, especially when it comes to air conditioning.  Well, amidst the entire refrigerator dilemma, our AC stopped working.  Home-Tech came out within hours to fix it.  Their service tech advised us our unit was getting a little long in the tooth.  He arranged for one of Home-Tech’s sales reps to come out to talk to us.  He came out.  He looked at the tech’s notes and inspected our AC system.  And he told us the unit is fine.  No hard sell at all.  And he could have. We were pretty much resigned to buying a new one.  We will eventually.   The unit is 10 years old now, which pushes the limits for AC in Florida.  And you know now we will buy it from Home-Tech.

Sincerely,

T. Crawford

cc: Home-Tech

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Employee Ownership

“The key difference is quite simple. Employees own the business,” says the CEO, Steve Marino. “I think it’s the perfect model for a service business in Southwest Florida. What we offer employees is a piece of their business. When someone is vested, when they own a stake in something, they are more likely to stay. What does this mean to our customers? Our employees really care that every experience you have, every service that is done is TOP NOTCH.”

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Home-Tech’s Attaboy program is designed for customer feedback and we’re happy to share it. Let Home-Tech know how we are doing! We’re happy to receive your feedback.

Home-Tech is Rated A+

Our Google pageBBB page, Angie’s List reviews and more are all top notch. We appreciate the testimonials that we receive every day from our customers through email, our Google reviews and on our Better Business Bureau web page. Please keep sharing your thoughts about Home-Tech’s service!

I’ve been your customer for some time. Your man did a good job on my AC system.
C. Stuart